Advanced Call Center
- Advanced Call Center Technologies Az
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It comes with all the necessary capabilities: the caller ID allows you to see and listen to who is calling you through onscreen notifications and personalized ring tones. It even notifies you by voice who the caller is using a voice synthesis program that will tell you their name and/or their telephone number. In addition, it allows you to record phone calls.
Through the ‘white’ list and the ‘black’ list you can filter incoming calls according to the caller’s information—by the origin of the call and other parameters. You can play personalized messages for the callers, organize information into an address book, and record the conversations.
The advanced functions include search notifications, sending message and call details by email, and an external fax program when it detects an incoming fax call.
Get directions, reviews and information for Advanced Call Center in Carmichael, CA. Advanced Call Center 5949 Fair Oaks Blvd Carmichael CA 95608. Reviews (916) 971-1981. Menu & Reservations Make Reservations. Order Online Tickets Tickets See Availability Directions. Advanced Call Center Technologies, LLC (ACT) provides contact center and back office support services. The Company customer care, fraud and dispute management, back office support, and sales services. Advanced call center examples. Curious what “advanced call center” really means? Here are some examples of what we’ve been able to accomplish for our clients: A database driven script for a nationwide property management company, connecting their maintenance and work ticket system directly to our call center.
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None of our call center services are one size fits all. Thanks to an industry leading IT staff and more than 40 years’ experience, we’re able to provide advanced call center solutions that are built to the individual needs of our clients.
Better results by design
Many call center implementations fail due to a lack of attention to detail and poor utilization of existing technology. At CMS, we work to make sure this never happens. By having IT professionals and programmers in house, we’re able to design and build custom solutions that integrate seamlessly with our clients’ systems, avoiding generic solutions that create additional work or discontent among end users.
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Built to your specifications
If you have a specific work flow in mind or already have a call center process that you are trying to outsource, we have the advanced call center capabilities you need to make it a reality. We’re only limited by our imaginations, and there’s nothing that is off limits in terms of development. Our programming team enjoys a challenge and always goes the extra mile to ensure call center accounts work as effectively as possible.
Advanced call center examples
Curious what “advanced call center” really means? Here are some examples of what we’ve been able to accomplish for our clients:
- A database driven script for a nationwide property management company, connecting their maintenance and work ticket system directly to our call center software. Resulting account allows agents to quickly filter the property being called about and seamlessly log in to our clients work ticket system, save a work ticket, then extract the data back to our system for dispatching.
- Employee call-off hotline and absenteeism reporting service for a Fortune 500 company, tracking employee attendance across multiple plants and generating custom reports via an online portal.
- Web-based appointment scheduling system that is used simultaneously by our clients and agents. System includes custom appointment types and walks agents through the different information callers may request for each, including duration, price, and types of payment accepted. Agents have the capability to signal client when a callback is needed and deliver special information related to individual appointments, allowing the same level of personal service to exist as was available prior to utilizing our call center.
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As you can see, our advanced call center capabilities allow us to go far beyond just answering the phone and taking messages. And these are just a few brief examples of what we’re capable of. If you’re interested in lowering your costs without sacrificing the level of service you provide your customers and employees, we encourage you to call our sales department to discuss how we can help.
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Advanced Call Center Technologies Jamaica
View pricing, request a custom quote, or discuss your needs with a pro. We are here to help!